1. Select the items to return or exchange
Returns & Exchanges
As we take precautions to keep our warehouse employees safe, there may be a delay in processing returns. In addition to our typical processing time of up to 10 business days, we are implementing a holding period of 72 hours upon delivery for all returns. It may take an additional 20 business days to process your return during this item. We appreciate your extended patience and understanding.
Your Next Step
2. Confirm your return or exchange
3. Print your UPS label
Due to the COVID-19, we have extended our return policy. If you purchased March 10th to present, you will be eligible for a return through 5/1. Note there will be a 48 hour delay in processing returns for the safety of our employees at the warehouse.
Our standard return policy is as follows: Returns must be delivered to our e-commerce warehouse within 21 days (three weeks) of the delivery date for a full refund. Any return received after 21 days will be returned to sender.Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution.
Refunds are only available with online purchases.
All purchases made at our Bleecker street store are exchange or store credit only.
FINAL SALE: Any merchandise discounted at 40% or higher is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. No price adjustments on past purchases. All fragrance and underpinning orders are final sale.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.